Returns & Exchanges Policy
At Furniture City, we want you to love your home, which is why we offer a 30-day return window for most furniture items in original condition. Please note that custom upholstery and final sale items are not eligible for return once delivered.
Initiate Your Request
Log into your account or contact our support team within 30 days of delivery to start your return process.
Prepare for Pickup
Disassemble the item if necessary and place it back in its original packaging to ensure safe transport back to our warehouse.
Schedule Collection
Our specialized white-glove delivery team will contact you to schedule a convenient time to pick up the item from your residence.
Receive Your Refund
Once our quality control team inspects the returned furniture, your refund will be processed to your original payment method, minus applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing